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IT HELP DESK

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IT HELP DESK

Job summary
Working as a member of a dynamic team, you will be the first point of contact for any IT related issues. You will be required to install and configure computer systems, diagnose hardware/software faults and solve technical problems, either remotely, over the phone or face-to-face. A strong customer focus and a “can do” attitude is desirable and excellent communication skills are essential.
Job Responsibility

  • Provide 1st level support for all KPMG business applications and network infrastructure.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Logging all calls reported to the helpdesk and escalate as required.
  • Supporting the roll-out of new applications
  • Setting up new users’ accounts and profiles.
  • Testing and evaluating new technology.
  • Prioritizing and managing support issues and following up till issues are resolved; ensuring SLA’s with internal customers are met.

Job Requirement

  • University Degree in Computer Science, Information Technology or related discipline with at least a Second-Class Upper Division.
  • Relevant Microsoft or equivalent professional qualification desirable
  • At least 2 years relevant IT experience.
  • Broad knowledge of current IT development and integration technologies and best practice.
  • Good interpersonal and communication skills

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